90-Day Quality Guarantee

We stand behind the quality of every Wexor Gear product.

If your item arrives with a manufacturing defect or shipping damage, you have 90 days from the date of delivery to contact us and submit a warranty claim. Approved claims may be resolved with a replacement, refund, or another appropriate solution depending on the nature of the issue.

To be eligible for a warranty claim, all of the following conditions must be met:

• The reported issue must be caused by a manufacturing defect or shipping damage.
• The reported issue must not be the result of misuse, abuse, accidents, improper storage, unauthorized modifications, or normal wear and tear.
• You must provide clear photo or video evidence of the reported issue.
• You must provide your order number or other proof of purchase.

All warranty claims are reviewed individually by our support team based on the information provided.

What Is Not Covered

Our 90-Day Quality Guarantee does not cover:

• Damage caused by misuse, abuse, accidents, improper storage, unauthorized modifications, or normal wear and tear.
• Claims submitted without sufficient photo or video evidence.
• Warranty claims submitted more than 90 days after delivery.

How to Submit a Warranty Claim

Please contact us at support@wexorgear.com and include:

- Your order number
- A description of the issue
- Clear photos or videos showing the reported defect or damage

Our support team will review your request within 2 business days.

Please do not send any item back without written authorization from our team. Returns received without prior approval may be refused.

Shipping Damage

Please inspect your order as soon as it is delivered.

If your package arrives visibly damaged during shipping, we recommend contacting us within 7 days of delivery and providing photo or video evidence. Prompt reporting helps us investigate shipping-related claims more efficiently.

Manufacturing defects remain covered under our 90-Day Quality Guarantee throughout the entire 90-day coverage period.

Approved Claims

If your warranty claim is approved, we may provide one of the following solutions, depending on the nature of the issue:

• A replacement product;
• A full refund to your original payment method; or
  Another appropriate resolution.

If a return is required, we will provide return instructions before the item is shipped back.

In some cases, we may resolve your claim without requiring the product to be returned.

If a return is required and the product is confirmed to have a manufacturing defect or shipping damage, we will cover the cost of return shipping.

Standard Returns (Change of Mind)

If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery for a refund. 

To be eligible for a standard return, all of the following conditions must be met:
- The product must be completely unused, free from any signs of wear or operation, and in the exact same condition that you received it.
- The product must be in its original, undamaged factory packaging with all tags, labels, and manuals included.
- You must contact our support team first to receive written authorization and specific return instructions. Do not send any items back to the address on the shipping label.

Return Shipping Costs:

For all "change of mind" returns, the customer is fully responsible for paying the return shipping costs. Shipping fees are non-refundable. We strictly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and refunds will only be processed after our team receives and inspects the product.

Refund Processing

If a refund is approved, it will be issued to your original payment method within 5–10 business days after approval. Processing times may vary depending on your bank or card provider.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please place a new order separately.

Lost, Stolen, or "Delivered" Packages

If the shipping carrier's tracking indicates that your package was delivered to the address provided at checkout, WexorGear is not responsible for lost, stolen, or misplaced packages. Claims for non-delivery in these instances must be filed directly with the shipping carrier.

European Union

If your order is delivered to a country within the European Union, you have the right to cancel your purchase within 14 days of delivery for any reason.

To qualify for a cancellation under EU consumer rights:

• The product must be unused and in its original condition.
• The product should be returned with its original packaging whenever possible.
  
• The customer is strictly responsible for covering all return shipping costs associated with a 14-day right of cancellation.
  Proof of purchase is required.

Refunds will be processed after the returned item has been received and inspected.

Contact

If you have any questions regarding your order or our 90-Day Quality Guarantee, please contact us:

support@wexorgear.com

Please include your order number in all correspondence to help us process your request more quickly.

We respond to all inquiries within 24 business hours.